7.30am to 5.30pm.
Two sessions a week of at least 3 hours each are required.
20 Hours ECE Subsidy All children eligible for 20 hours ECE have minimum booked hours based on the number of days of attendance each week, according to the following schedule:
This is available for children on their 3rd birthday and is for a maximum of 20 hours per week and 6 hours per day. Parents must complete and sign an Attestation Form to confirm the 20 hours ECE their child will receive at ZigZagZoo and any other childhood service their child attends. This form needs to be updated and signed when any changes in childcare arrangements affect the 20 hours ECE. To receive this funding your child must attend for their booked hours each day. If a child is absent for a period of up to 3 continu-ous weeks, the Ministry will continue to fund ZigZagZoo for 20 hours ECE while the child is away. However, 20 hours ECE funding will stop after 3 weeks’ continuous absence. Families whose children receive the 20 hours ECE may also receive the WINZ Childcare Subsidy for the hours that are not covered by 20 hours ECE.
All booked hours must be paid for unless they fall on a Statutory Holiday of if the Centre is closed.
The Centre is closed on Statutory Holidays and charges no fees on these days. The Centre will be open for the days between Christmas and New Year.
A non-refundable Enrolment Fee of $30 is payable upon enrolment. This fee covers admin-istrative costs including the Portfolio system – Educa, an Individual Journey of Learning Folder for your child, a lunch box, Zoo sunhat and purchase of your child’s bedding and scarf etc.
Each child has 3 free sick days per year, after this you can choose to use holidays or pay full fees.
Each child can have a maximum of 3 weeks (15 days) holiday @ 50% fees. The 50% fees are charged to hold your child’s space. After the 3 weeks of holiday are taken, full fees will apply.
Late Pick up Fee
If a child is collected past 5.30pm, a ‘Late Fee’ will apply. This is $40 for every 15 minutes. It is a Ministry of Education Licencing requirement that 2 teachers need to be in the Centre whilst children are in the building. The late fee ensures that the teachers who have had to staff late are paid.
Changing and Adding Bookings
You are welcome to discuss or email any changes of bookings, adding of bookings or swapping of days. We can usually cater for this.
Work and Income (WINZ) Childcare Subsidy
Where applicable parents can access WINZ subsidies to supplement payment of fees. WINZ Childcare Subsidy forms are available from your nearest WINZ office. We will complete the relevant page confirming hours booked and cost. It is a WINZ requirement that you, the parent, keep them notified about your child’s attendance and comply with their terms and conditions, especially for any absences of more than 3 weeks’ duration and changes of bookings. Please bring your an-nual Childcare Subsidy Verification Form to our office for signing as soon as it is received, and then return it to the WINZ office promptly to ensure continuity of your subsidy. This is very important as WINZ will not back-date applications and you would be required to pay ZigZagZoo full fees.
Two weeks’ notice is required if you decide to withdraw your child from ZigZagZoo.
If you wish to discuss any matter, big or small, we are always available and happy to talk with you. We want the time your child is with us to be a happy experience for you and your family.
Fee Payment Policy
Invoices are emailed out at the beginning of each week for the previous week. Payment is due by Friday of that week. If the child’s account is two weeks in arrears, parents will be approached and asked for a commitment to an agreed method of payment. A Late Payment fee of 10% of the outstanding fees will be added to all accounts that are overdue by one month. ZigZagZoo reserves the right to follow usual methods of debt recovery. All debt collection fees will be passed on to the parent.
Fee payment options are internet banking, eftpos or credit card.
Payments by internet banking to be made to the following accounts:
Account name: ACG Early Childhood Education Group Ltd
Copper Beech: 03 0104 0150564 01
Henry Street: 03 0104 0150564 02
In ‘Particulars’ please write your child’s account number, in ‘Code’ please write your child’s first name, in ‘Reference’ please write your child’s last name. Please see the Manager if you need further explanation of this process.
Fees are reviewed annually, scheduled for February each year.